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FAQs

Got a question about Get Active Victoria? It’s likely you’ll find the answer below, but if not, please Contact Us.

General

What is Get Active Victoria?

Get Active Victoria is inspiration for all Victorians—regardless of age, ability or location—to move more, every day. It’s an ever-growing resource of ideas, tips and tools to be more active and feel great as a result.

What are the benefits of joining Get Active Victoria?

Get Active Victoria is free to join, and gives you access to a huge resource of tips and tools to be more physically active. You won’t need any fancy gear and expensive equipment to try our guided videos or activity ideas. Join Get Active Victoria to access a goal-setting tool and an activity tracker, then see your progress on your own personal dashboard. You can also set up teams and see what activity your teammates are doing. Get Active Victoria has something for everyone.

Registration

When can I join?

You can join any time—Get Active Victoria is an ongoing initiative giving Victorians access to an ever-growing set of tools and resources for living a more active life.

What happens when I join?

You’ll be asked to verify your email address with a link we send you. After your account is verified, you’ll receive a welcome email.

The welcome email includes:

  • your account details
  • all the information you’ll need to get started with Get Active Victoria.

You can log in to Get Active Victoria to:

  • update your profile
  • access free workouts, challenges and games
  • track your activity
  • create or join teams with friends, family, and colleagues
  • refer a friend or add children under 15 to your account.
What happens if I don’t receive the verification email?

To finish opening your account, you need to click the link in the verification email sent to your registered email address.

If you don’t receive the email, please follow these steps:

  • check your junk or spam folders (search ‘Get Active Victoria’ or getactive@sport.vic.gov.au)
  • save our email address to your address book to ensure future emails come through.

It’s also possible an error was made when entering your email address during registration—if you’re still having problems receiving emails please contact us.

How do I register children?

Children under 15 years old or people without a personal email address can be added to your account.
See How do I add a child to my account?

How do I add a child to my account?
  1. Log in and go to PROFILE in the navigation bar. You can add a child to your account under Add Account Members. You can add up to 50 people to your account.
  2. When you add a child to your account, they will be given a unique username. Share this username and your password with your child so that they can login. When they login they can choose their own password.
What happens if I forget my password?

Don’t worry. From the LOGIN page, click ‘Reset Password’ and follow the prompts. We’ll send a reset password link to your inbox.

How will my personal information be used?

The privacy of your personal information is of paramount importance to us. Please view our Privacy Notice to understand how your information will be used.

Tracker

How do I track my activity?

Log in to Get Active Victoria , then click on TRACKER in the navigation bar. Update your activity manually, or, if you own a Fitbit, you can sync it with the tracker to update automatically. See How do I sync my Fitbit with Get Active Victoria?

How do I sync my Fitbit with Get Active Victoria?
  1. Log in to Get Active Victoria
  2. Head to PROFILE
  3. Under ‘My Fitbit’, click on the link to connect Fitbit
  4. Follow the prompts through to completion
  5. Your Fitbit should be connected and ready to track your activity automatically.
How do I record activity for my account members?

If you have added someone to your account, they can login using their unique username and password. Then they can add their own activity.

You can also switch between your account and an account member using the ‘Logged in as’ function.

  • go to ‘Logged in as’ in the top right corner of your dashboard
  • choose the Account Member from the drop down.

You can now add activity for your Account Member using the tracker.

How much activity should I do?

Aim for 30+ minutes of physical activity each day, or as many days as you can. You can break up the 30+ minutes into smaller sessions throughout the day.

Teams

See our Teams FAQS

Vouchers

See our kids vouchers FAQS

Last updated: June 24, 2021 at: 3:31 pm