Skip to main content


Got a question about Get Active Victoria? It’s likely you’ll find the answer below, but if not, please Contact Us.


What is Get Active Victoria?

Get Active Victoria is inspiration for all Victorians—regardless of age, ability or location—to move more, every day. It’s an ever-growing resource of ideas, tips and tools to be more active and feel great as a result.

What are the benefits of joining Get Active Victoria?

Get Active Victoria is free to join, and gives you access to a huge resource of tips and tools to be more physically active. You won’t need any fancy gear and expensive equipment to try our guided videos or activity ideas. Join Get Active Victoria to access a goal-setting tool and an activity tracker, then see your progress on your own personal dashboard. You can also set up teams and see what activity your teammates are doing. Get Active Victoria has something for everyone.

Mobile App

Is the Get Active Victoria mobile app compatible with my iPhone or Android phone?

Yes, the app can be installed on Apple and Android devices.

Does the mobile app cost money to download?

No, the Get Active Victoria mobile app is free to download and ad-free.

Does my phone need to be updated with the latest software for the mobile app to work?

Yes, we recommend installing the latest software on your phone to ensure the app works effectively.

Will I be informed if there is a new version of the app or do I need to update it manually?

Yes, you will receive an alert that a new version of the app is available and you will be prompted to update via the app store.

Can I track and update my activities when I have no reception?

No, the mobile app requires internet access.


When can I join?

You can join any time—Get Active Victoria is an ongoing initiative giving Victorians access to an ever-growing set of tools and resources for living a more active life.

What happens when I join?

You’ll be asked to verify your email address with a link we send you. After your account is verified, you’ll receive a welcome email.

The welcome email includes:

  • your account details
  • all the information you’ll need to get started with Get Active Victoria.

You can log in to Get Active Victoria to:

  • update your profile
  • access free workouts, challenges and games
  • track your activity
  • create or join teams with friends, family, and colleagues
  • refer a friend or add children under 15 to your account.
What happens if I don’t receive the verification email?

To finish opening your account, you need to click the link in the verification email sent to your registered email address.

If you don’t receive the email, please follow these steps:

  • check your junk or spam folders (search ‘Get Active Victoria’ or [email protected])
  • save our email address to your address book to ensure future emails come through.

It’s also possible an error was made when entering your email address during registration—if you’re still having problems receiving emails please contact us.

How do I register children?

Children under 12 or people without a personal email address can be added to your account.
See How do I add a child to my account?

How do I add someone to my account?

Children under 12 or people without a personal email address can be added to your account.

  1. Log in and go to PROFILE in the navigation bar. You can add a child to your account under Add Account Members. You can add up to 50 people to your account.
  2. When you add a child to your account, they will be given a unique username. Share this username and your password with your child so that they can login. When they login they can choose their own password.
What happens if I forget my password?

Don’t worry. From the LOGIN page, click ‘Reset Password’ and follow the prompts. We’ll send a reset password link to your inbox.

How will my personal information be used?

The privacy of your personal information is of paramount importance to us. Please view our Privacy Notice to understand how your information will be used.

Can my child open an account?

If a child is 12 or older and has an email address, they can open their own account. Children aged 12-14 must include a parent or guardian email address so that the guardian can provide consent.

If a child is under 12 or doesn’t have an email address, they can be added to an adult’s account. See How do I add someone to my account?


How do I track my activity?

Log in to Get Active Victoria , then click on TRACKER in the navigation bar. Update your activity manually, or, if you own a Fitbit, you can sync it with the tracker to update automatically. See How do I sync my Fitbit with Get Active Victoria?

How do I sync my Fitbit with Get Active Victoria?
  1. Log in to Get Active Victoria
  2. Head to PROFILE
  3. Under ‘My Fitbit’, click on the link to connect Fitbit
  4. Follow the prompts through to completion
  5. Your Fitbit should be connected and ready to track your activity automatically.
Can I sync my smart watch with Get Active Victoria?

Currently the only device that can be synced with Get Active Victoria is a Fitbit.

How do I record activity for my account members?

If you have added someone to your account, they can login using their unique username and password. Then they can add their own activity.

You can also switch between your account and an account member using the ‘Logged in as’ function.

  • go to ‘Logged in as’ in the top right corner of your dashboard
  • choose the Account Member from the drop down.

You can now add activity for your Account Member using the tracker.

How much activity should I do?

Aim for 30+ minutes of physical activity each day, or as many days as you can. You can break up the 30+ minutes into smaller sessions throughout the day.

Why should I track my activity?

Tracking activity is a great way to reach a goal. You’ll know exactly how much activity you are doing, which can help motivate you to keep going or do that little bit extra, and you can celebrate the wins along the way.

You’ll also get to know your activity patterns over time, so you can work out ways to add extra movement into your day or week.

How active should I be?

Try to do at least 30 minutes of physical activity each day You can break up the 30 minutes into smaller sessions throughout the day. And remember that something is better than nothing!


What is the map radius when I search a suburb?

Locations found in the search are within a 10km radius.

Why doesn’t my suburb have any locations?

All places have been provided by Victorian councils. We will continue to add new places to ensure there are locations across Victoria for you to explore.

Will more places be added to the map?

Places on the map will be added every 12 months.

I’ve selected a walk/bike trail, is the pin at the start of that trail?

The pins for the walk/bike trails have been placed at either a start point, end point, key intersection, or location of public toilets, a carpark or information centre.


See our teams FAQS

Last updated: October 26, 2023 at: 5:32 pm