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Frequently Asked Questions

Before you apply, get answers to the most common questions.

Eligibility

Can I apply for a Get Active Kids Voucher?

To apply you must be:

  • the parent and/or legal guardian of an eligible child
  • the holder of a valid and issued Australian Government Health Care Card or Pensioner Concession Card with named dependants or your child is named on their own valid Health Care Card, and
  • the holder of a valid Australian Government Medicare card with named dependants.
Is my child eligible for a Get Active Kids Voucher?

To be eligible your child/dependant must be:

  • aged 0 to 18 years at the time of application
  • a resident in Victoria
  • named on a valid and issued (at the time of your application) Australian Government Health Care Card or Pensioner Concession Card, or your child is named on their own valid Health Care Card, and
  • named on a valid Australian Government Medicare card.
What is special consideration?

Special consideration may apply if the child/dependant is aged 0 to 18 years, is a resident in Victoria and meets one of the following criteria below:

  • Child is currently residing in Victorian Care Services (Out-of-home care)
  • Child/family is a temporary or provisional visa holder, undocumented migrant or international student.

If you meet one of the criteria above, please email getactivekids@sport.vic.gov.au to obtain an application form.

My child has their own Health Care Card, can I apply?

Yes, if your child is named on their own Australian Government Health Care Card, you can apply.

When applications are open, click ‘Apply Now’ and select the Health Care Card button to take you to the Health Care Card application form.

What if my child exists on two Medicare cards?

If your child exists on more than one Medicare card, use the card that Medicare issued to you for your child.

What if my child turns 19 during the season?

If your child is 18 and listed on a valid and issued Health Care Card or Pensioner Concession Card and Medicare card at the time of applying, they can redeem the voucher for that season.

I live on a border town, can we apply?

Eligibility will depend on where your child lives and plays. For example:

  • My child lives in Victoria and plays in a Victoria club – your child is eligible for a voucher.
  • My child lives in another state and plays in a Victoria club – your child is ineligible for a voucher.
  • My child lives in Victoria but plays in a club located in another state – your child is eligible for a voucher if the club is affiliated to a Victorian State Sporting Association.
What information will I need in my application?

All applications must provide:

  • your name and Victorian address
  • the name of your child you are applying for
  • details and/or photo from your issued and valid Health Care Card or Pensioner Concession Card
  • Medicare number and reference number for the child you are applying for
  • bank account details
  • copies of invoices and/or receipts as proof of purchase OR a copy of the payment plan agreement
  • information for evaluation purposes
I paid for my child’s registration in 2020 for the 2021 season, can I claim this as an expense?

No, only expenses paid between 1 January 2021 and 30 November 2021 are eligible for Round 3 of the Get Active Kids Voucher Program.

Please note you cannot claim expenses that you have successfully claimed before.

Where can I find more information about eligible activities for people with a disability?

Access for All Abilities (AAA Play) provides a dedicated referral and connection service for people with a disability to sports and recreational opportunities in Victoria. Visit www.aaaplay.org.au for more information.

Disability Sport & Recreation is an organisation committed to supporting more people with a disability to be active in sport and recreation. Visit www.dsr.org.au for more information.

Expenses covered

How much can I be reimbursed?

You can apply for any amount above $50 and up to $200 for each child, for costs related to your child’s sport or recreation activity.

What costs are covered?

If you are eligible, you can be reimbursed for costs related to:

  • membership, registration or general fees to participate at an affiliated sport or active recreation club, association or program
  • equipment required to participate in the nominated activity, including second-hand equipment*
  • uniforms and clothing required to participate in the nominated activity, including second-hand uniforms*

*To be eligible to claim equipment or uniform and clothing expenses, you must first certify that you have incurred new expenses within the specified eligible expenditure dates for membership or registration fees related to participation in an organised activity or program of an affiliated sport or active recreation club, association or activity provider.

The membership expense must be at least $50 per round to be able to claim equipment and uniforms.

*See Eligible uniform and equipment guide.

What costs are not covered?
  • membership, uniform and equipment expenses associated with sport and recreation activities that are not part of an affiliated club, association or program with a recognised State Sporting Association or State Sport and Recreation Body (for example, language lessons, acting classes, music classes, etc). View a list of recognised organisations
  • single session activities
  • activities conducted during school hours or as part of school curriculum
  • after school care services
  • school-run competitions – including inter-school or weekend competition
  • travel costs (unless these costs are incorporated in the registration fees for a structured camp program)
  • accommodation costs (unless these costs are incorporated in the registration fees for a structured camp program)
  • equipment ordinarily provided by the club/provider on registration for competition
  • one-off ‘come and try’ days, fun runs and mass participation events
  • uniforms and clothing not related to a membership or participation in an organised sport or active recreation activity
Can I upload a photo of my receipt or tax invoice when submitting my application?

Yes, you can provide a photo of a receipt or tax invoice. Files must be smaller than 5MB. Receipts and/or tax invoices must clearly demonstrate proof of payment to be eligible.

Do I need to claim membership and registration fees to be eligible to claim uniform and equipment?

Yes. To claim uniforms or equipment, you have to claim a new membership expense at the same time.

The membership expense must be at least $50 per round to be able to claim equipment and uniforms.

Application outcome Scenario
Successful John Citizen is 10 years old, a Victorian resident and named on a valid and issued Australian Government Health Care Card and Medicare card. John plays in a basketball competition for Melbourne Basketball Club.

John’s parent applies for a voucher for the following items:

  • 1 x basketball membership worth $90 that was paid for on
    16 September 2021 (the receipt is attached to the
    application).
  • 1 x basketball uniform (top and shorts) worth $70 that was paid for on 18 September 2021 (the receipt is attached to the application).

John’s parent is notified that their application is successful. $160 is
reimbursed into the nominated bank account.

Unsuccessful John Citizen is 10 years old, a Victorian resident and named on a valid and issued Australian Government Health Care Card and Medicare card.

John plays in a basketball competition for Melbourne Basketball Club. John’s parent applies for a voucher for the following items:

  • 1 x basketball membership worth $100 that was paid for on 20 December 2020 (the receipt is attached to the application).
  • 1 x basketball uniform (top and shorts) worth $70 that was paid for on 18 September 2021 (the receipt is attached to the application).

John’s parent is notified that their application is unsuccessful. Because the membership expense is not eligible (paid for before 1 January 2021), the family is not able to claim the uniform expenses either.

I have already claimed my membership expenses, can I claim uniform and equipment in Round 3 of the Program?

No. To claim uniform and equipment expenses, you must have incurred a new membership expense within the specified eligible expenditure dates for each round.

Voucher amounts

How many vouchers can my child receive?

Subject to availability, you can apply for up to four vouchers for each eligible child from 1 March 2021 to 15 April 2022. However, you can only apply for one voucher per child in a claim period.

You must pay for the membership, registration fee, equipment or uniform, before you can apply to be reimbursed.

You must apply to be reimbursed within the appropriate claim period. Applications submitted outside of the appropriate claim period will not be accepted. See When can I apply?

You will need to upload a copy of invoices and/or receipts as proof of purchase or provide a copy of your payment plan agreement when submitting your application.

Can I apply for more than one child?

Yes, but you must apply separately for each eligible child.

Availability

When can I apply?

There are specific dates when you can apply to have your expenses reimbursed. You must have incurred your expenses within specific dates too.

When you incur the expense When you can apply for reimbursement (claim period)
1 January 2021 – 11 April 2021 1 March 2021 – 11 April 2021
(CLOSED)
1 January 2021 – 30 July 2021 31 May 2021 – 30 July 2021
(CLOSED)
1 January 2021 – 30 November 2021

4 October 2021 – 30 November 2021

30  November 2021 – 15  April 2022 7 March 2022 – 15  April 2022
I paid for my child's registration fees in February 2021, when can I claim a voucher?

You can apply between 4 October 2021 to 30 November 2021.

You cannot claim an expense that you have already successfully claimed before.

Submitting an application

How do I apply?

When you click the ‘Apply Now’ button, you will be asked which card you will use for your application – a Health Care Card or Pensioner Concession Card.
Select the correct card, and it will direct you to the relevant application form.

If your child is named on their own Health Care Card, select the Health Care Card option.

See to How to apply for further details.

Why is my proof of identity invalid?

You must enter the details exactly as it appears on your proof of identity documentation (Pensioner Concession Card, Health Care Card or Medicare card).

See the Identification Verification Trouble Shooting Guide for further details.

Why is my phone number not being accepted?

The application form requires a prefix format for your phone number. You must replace the first 0 in your phone number with +61. No spaces, special characters or leading zeroes (e.g. you must enter the prefix format and delete the number zero.)

Example:

  • Phone Number: 0417 123 456
  • Prefix format must be entered as: +61417123456
What if I need further assistance with my application?

See our Application User Guide for further details.

We have a dedicated support team who will be able to assist you through this application process. Please contact our Call Centre via email at getactivekids@sport.vic.gov.au or phone 1800 325 206, Monday to Friday between 9am and 5pm for assistance.

What receipts/invoices do I need to provide to support my application?

As part of your application, you are required to clearly show proof of payment of your expenses as well as the details of the local club/activity provider.

For example:

  • receipts
  • invoices with a paid stamp or note of payment
  • signed payment plan agreement.
I have forgotten my password to the DJPR Grants Portal. What do I do?

Click on the ‘Forgot Password?’ link to the right of the log in screen. Enter your DJPR Grants Portal username. You will be emailed a link that will allow you to reset your password.

Check your spam or junk mail folders for the password reset email.

Application Process

How long will it take for my application to be assessed?

Your application is assessed to confirm eligibility and that the information and documentation has been correctly submitted. Accurate and complete applications will be processed within 10–12 business days with the majority of applications processed within 10 business days.

What is the status of my application?

Your application will appear in the DJPR Grants Portal as one of the following:

  • Draft—you have started an application.
  • Submitted—you have accepted the terms and conditions and submitted.
  • Under assessment—your application has been received and is being assessed by the Sport and Recreation Victoria team.
  • Successful—your application was successful.
  • Unsuccessful—your application was unsuccessful.

Please note, we cannot contact you while your application remains in ‘draft’ as you haven’t yet given permission for the department to use your contact details.

When will I receive my voucher?

We aim to process your application and notify you of a successful outcome within 10 to 12 days of receiving a complete and accurate application.

Once we advise you of your successful application, the approved funds will be paid into your nominated bank account. Depending on your bank, it may take up to five business days for the payment to reach your account.

Why have I been sent an email saying my application is in ‘Draft’ when my application has been submitted?

You may receive an email advising that your application is in ’Draft’, if you have created multiple application forms for one child or if you have submitted your application in the past 48 hours.

If the application you wish to claim is listed as ‘Submitted’ in the portal, you may disregard the ‘Draft’ notification email.

Why was my application unsuccessful?

Some common reasons that an application is unsuccessful are:

  • The application was for an activity that is not eligible.
  • The application was for items that are not eligible.
  • Expenses claimed occurred outside of the eligible expenditure dates.
  • No evidence was provided for the expenses (for example, receipts).
  • Membership or registration fees not demonstrated or did not occur within the eligible expenditure dates.
  • Your Health Care Card, Pensioner Concession Card or Medicare card has expired or could not be verified.

If you would like specific feedback as to why your application was unsuccessful, please contact our Call Centre on 1800 325 206.

Why was my application only successful for partial reimbursement?

Some common reasons why you may only receive partial reimbursement are:

  • The application included items that are not eligible.
  • Some expenses claimed occurred outside of the eligible expenditure dates.
  • No evidence was provided for the expenses (for example, receipts).

If you would like specific feedback as to why your application was only successful for partial funding, please contact our Call Centre on 1800 325 206.

Program Guidelines

What are the program guidelines?

For detailed information and Terms and Conditions about the Get Active Kids Voucher Program please read the Program Guidelines.

To receive this publication in an accessible format, please contact Sport and Recreation on 1800 325 206, using the National Relay service 13 36 77 if required or email getactivekids@sport.vic.gov.au

STILL HAVE QUESTIONS?

Phone: 1800 325 206 for the cost of a local call (except from mobile phones)
Email: getactivekids@sport.vic.gov.au
Monday – Friday, 9am – 5pm (except public holidays)

Last updated: September 29, 2021 at: 10:12 am