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FAQs

Get answers to the most common questions.

FAQS FOR PROVIDERS

Is my club/organisation eligible to take part in the Voucher program?

To be an activity provider, your organisation must be non-government and:

  • Be an incorporated entity registered with the appropriate regulator.
  • Possess an active Australian Business Number (ABN).
  • Be affiliated to a Sport and Recreation Victoria recognised Victorian State Sporting Association (SSA) or Victorian State Sport and Active Recreation Body (SSARB).

Local Government Authorities and facilities managed by Alpine Resorts Victoria are also eligible to register to participate in the Program.

You also need to meet and maintain the Conditions of Registration that apply at the time of registration and will apply for the duration of the Program.

See the Program Guidelines for more information.

What if my club or organisation is not incorporated?

An application can be submitted by an auspice organisation (e.g. a state association or league).

The auspice organisation must:

  • Meet all eligibility and conditions of registration on behalf of the registered provider undertaking the services
  • Submit the application and agree to the terms and conditions.

Contact the team at getactivekids@sport.vic.gov.au to discuss auspice arrangements.

How do I know if my club is affiliated?

See the Program Guidelines for a list of recognised organisations to find out if your club, activity, or program is affiliated with a Victorian State Sporting Association or Victorian State Sport and Active Recreation Body that is recognised by Sport and Recreation Victoria.

What activities/sports are eligible?

Organised sport, active recreation activities and outdoor recreation programs including camps are eligible if the activity is:

  • delivered to children and young people aged 0 years to 18 years
  • a minimum of four sessions in duration
  • offered at the same costs to other participants, and
  • delivered by a registered Get Active Kids activity provider that is affiliated with the appropriate Sport and Recreation Victoria recognised Victorian State Sporting Association (SSA) or Victorian State Sport and Active Recreation Body (SSRB) for that activity.
My club/organisation is located outside of Victoria and competes in a cross-border competition – are we eligible?

Your club may be eligible if you are:

  • an incorporated entity registered with the appropriate regulator; and
  • possess an active Australian Business Number (ABN); and are
  • affiliated to a recognised State Sporting Association (SSA) or equivalent governing body.

Please email getactivekids@sport.vic.gov.au for further information.

REGISTRATION

What information will I need to register as an activity provider?

Registration is quick, easy and will only take a few minutes.

All applications must provide:

  • Organisation details including organisation name, address and contact details
  • Type of organisation and Incorporation Number
  • Australian Business Number (ABN)
  • Your name and role within the organisation
  • Your email address and contact phone number
  • A copy of certificate of currency of your organisation’s public liability insurance.
  • Organisation bank account details.

You must be authorised by your organisation to make the application.

If your club or organisation requires an auspice, they must apply on your behalf, redeem the vouchers and ensure the funds are used as specified in the application and in accordance with the terms and conditions.

See the Program Guidelines for more information.

Why can’t I find my State Sporting Association (SSA) on the list?

Some SSAs have been removed from the list as they are taking on state-wide responsibility for the redemption of vouchers. Clubs affiliated with the following organisations no longer have to register individually as an activity provider:

  • AFL Auskick Centres
  • Basketball Victoria
  • Girl Guides Victoria
  • Scouts Victoria

Please contact your SSA for more information.

How long does it take for my registration to be assessed once submitted?

Registrations can take up to 20 business days for Sport and Recreation Victoria to assess and let you know if you’re successful.

Why do we need to register to be an activity provider?

If you register to become a Get Active Kids activity provider, you will be able to accept Get Active Kids vouchers valued up to $200.

You can attract more participants to your club as well as help families facing financial barriers get their kids into your local sport or activity.

The registration process also ensures that activity providers comply with the relevant child protection, governance, and insurance requirements to protect participants.

Can we increase our fees to maximise our reimbursement?

No. The Program is designed to reduce the cost barriers for children to participate in sport and active recreation. It is a responsibility of registration that no differential pricing in membership exists between children approved for Get Active Kids Vouchers and other participants.

Can I include uniform or equipment costs?

Yes. You can include uniform or equipment costs (such as mouthguards or other safety equipment) as long as:

  • It is a necessary item in order for the participant to take part in the activity
  • The cost of the item/s is included in the same transaction as the registration

ACCEPTING AND REDEEMING VOUCHERS

What expenses can be claimed on a voucher?

Vouchers can only be used to cover the cost of membership/registration.

A participant has presented a voucher to my club, what do I do?

Participants can only present their voucher to the registered Get Active Kids activity provider that they nominated when applying for the voucher. Each voucher is valued up to $200 per eligible child.

  • Check that you are the activity provider named on the voucher.
  • You can log in to the Activity Provider Portal to check that the voucher code is valid.
  • Reduce the participant’s memberships fees by up to $200 at the time of registration.
  • Redeem the voucher through the Activity Provider Portal to receive your reimbursement.
How many vouchers can my club redeem?

There is no limit to the number of vouchers your club can redeem. Each eligible child can receive one voucher.

How do I redeem a voucher?
  • The parent/guardian of an eligible child will give you the approved voucher code when registering at your club or organisation.
  • You will reduce the child’s membership or registration fees by up to $200.
  • Log into the Activity Provider Portal to validate and redeem the voucher by entering the code and name of the participant.
  • You will be reimbursed by the Department.
How long does it take to receive payment?

Reimbursement will occur within 30 days of vouchers being approved for payment.

How long do I have to redeem my vouchers?

Vouchers must be redeemed by the activity provider between 21 March 2022 to 14 June 2022.

The activity provider is responsible for redeeming the voucher as soon as possible to receive payment.

Can we use more than one voucher?

No. The program is limited to one voucher per membership/registration. Any amount over $200 must be paid by the participant or other source.

FAQs for applicants

Can I apply?

To apply you must be:

  • the parent and/or legal guardian of an eligible child
  • the holder of a valid and issued Australian Government Health Care Card or Pensioner Concession Card with named dependants or your child is named on their own valid Health Care Card, and
  • the holder of a valid Australian Government Medicare card with named dependants.
Is my child eligible?

To be eligible your child/dependant must be:

  • aged 0 to 18 years at the time of application
  • a resident in Victoria
  • named on a valid and issued (at the time of your application) Australian Government Health Care Card or Pensioner Concession Card, or your child is named on their own valid Health Care Card, and
  • named on a valid Australian Government Medicare card.
What is special consideration?

Special consideration may apply if the child/dependant is aged 0 to 18 years, is a resident in Victoria and meets one of the following criteria:

  • child is currently residing in Victorian Care Services (Out-of-home care)
  • child/family is a temporary or provisional visa holder, undocumented migrant or international student.

You will need to provide documentation confirming your eligibility for Special Consideration. See Applicant Program Guidelines for more information.

If you meet one of the criteria above:

REIMBURSEMENT ROUND Email getactivekids@sport.vic.gov.au to get an application form
VOUCHER ROUND Complete the application and select your criteria

Apply for a voucher

Is my local club an activity provider?

A list of registered activity providers can be found here.

I can’t find my preferred provider in the approved list

There are a large number of registered activity providers. If you can’t find your preferred choice when you apply, please encourage your local club, association or organisation to register with the Program by visiting Info for providers. 

Some sports and activities are managing the vouchers through a central organisation. You should confirm with your club before submitting your application.

When you are selecting your activity provider for the following sports, you should choose:

  • Auskick: AFL Auskick
  • Basketball: Basketball Victoria Inc.
  • Girl Guides: Girl Guides Victoria
  • Scouts: Scouts Victoria

Applications for Round 4 are open until Friday 31 May, so there is still time for your preferred activity provider to sign up and for you to apply for a voucher.

Can I apply for a voucher?

To apply you must be:

  • the parent and/or legal guardian of an eligible child
  • the holder of a valid Australian Government Health Care Card or Pensioner Concession Card with named dependants, and
  • the holder of a valid Australian Government Medicare card with named dependants.
Is my child eligible for a voucher?

To be eligible your child/dependant must be:

  • aged 0 to 18 years at the time of application.
  • a resident in Victoria
  • named on a valid and issued (at the time of your application) Australian Government Health Care Card or Pensioner Concession Card, and
  • named on a valid Australian Government Medicare card.

Special consideration may apply if the child is currently residing in Victorian Care Services or the family is a temporary or provisional visa holder, undocumented migrant or international student.

What is a voucher?

A voucher is a code that represents payment of registration/membership fees. Vouchers are valued up to $200 can be used for costs associated with membership, registration, or participation fees of eligible children at a registered Get Active Kids Activity Provider.

Each voucher has a unique code specific to the approved child’s Get Active Kids voucher application, which is linked to the specific activity provider.

How do I apply?

When applications are open, click on ‘Apply Now’ and you will be directed to the Services Victoria application portal

What if my child is on two Medicare cards?

If your child exists on more than one Medicare card, use the card that Medicare issued to you for your child.

What if my child turns 19 during the season?

If your child is 18 and listed on a valid and issued Health Care Card or Pensioner Concession Card and Medicare card at the time of applying, they can redeem the voucher for that season.

I live on a border town, can I apply?

Eligibility will depend on where your child lives and plays. For example:

  • My child lives in Victoria and plays in a Victoria club – your child is eligible for a voucher.
  • My child lives in another state and plays in a Victoria club – your child is ineligible for a voucher.
  • My child lives in Victoria but plays in a club located in another state – your child is eligible for a voucher if the club is a registered Get Active Kids Activity Provider.
Can I still be reimbursed?

You can be reimbursed for expenses incurred from 1 January 2021. See the Reimbursement Program Guidelines to find out how to apply.

Expenses covered

What costs are covered?

Vouchers up to the value of $200 can be used for costs associated with membership, registration, or participation fees of eligible children at a registered Get Active Kids Activity Provider.

Uniform and equipment items that are incorporated within the membership and registration fees can be claimed (for example, safety equipment, mouthguards).

How much is each voucher?

Each voucher is valued at up to $200 per eligible child. For each voucher presented to a registered Get Active Kids Activity Provider, the Activity Provider will reduce the participant’s membership, registration fee or participation fee by up to $200 at the time of registration.

Can I use a voucher for more than one membership?

No. Each voucher can only be used at the nominated Get Active Kids Activity Provider.

Can I use my voucher on uniform and equipment?

You can only use your voucher on uniform and equipment if they are included in your membership or registration fees supplied through your Get Active Kids Activity Provider

What activities/sports are eligible?

Organised sport, active recreation activities and outdoor recreation programs including camps are eligible if the activity is:

  • Targeted at and delivered to children and young people aged 18 years and under (0 years to 18 years).
  • A minimum of four sessions in duration;
  • Offered at the same costs to other participants; and
  • Delivered by an approved Get Active Kids Activity Provider that is affiliated with the appropriate Sport and Recreation Victoria recognised Victorian State Sporting Association (SSA) or Victorian State Sport and Active Recreation Body (SSARB) for that activity.

How to apply

When can I apply?

Applicants can apply for one voucher per eligible child between the period Monday 21 March 2022 to Tuesday 31 May 2022.

How many vouchers can I apply for?

Each eligible child can apply for one voucher.

What information do I need to provide?

All applications must provide:

  • your name and Victorian address
  • the name of your child you are applying for
  • details from your issued and valid Health Care Card or Pensioner Concession Card
  • Medicare card details for the child you are applying for
  • details confirming your eligibility for special consideration (if applicable)
  • demographic information for evaluation purposes
Can I apply for more than one child?

Yes. You can apply for multiple eligible children on the one application if you are using the same type of eligibility documentation (for example, all children are named on the same Health Care Card).

If any child is listed on a separate eligibility document, you will need to apply separately.

Where can I get further assistance with my application?

Services Victoria will assist you throughout the application process and with any issues you may experience while completing the form.

We also have a dedicated support team who will be able to assist you through this application process. Please contact our Call Centre via email at getactivekids@sport.vic.gov.au or phone 1800 325 206, Monday to Friday between 9am and 5pm for assistance.

About your application

How long will my application take?

It will take you up to 15 minutes to complete your application.

How will I receive my voucher?

You will receive your voucher by email.  Each voucher has a unique code specific to the approved child’s Get Active Kids voucher application, which is linked to the specific activity provider.

Does my voucher expire?

Yes. The voucher must be presented to the activity provider at the point of registration by 14 June 2022 after which time the voucher code will expire.

How long will it take to process my voucher under the special consideration stream?

It can take up to 15 business days for Sport and Recreation Victoria to assess your special consideration application.

Why was my application unsuccessful?

If you would like specific feedback as to why your application was unsuccessful, please contact our Call Centre on 1800 325 206.

Using your voucher

How do I use my voucher?

Present your voucher code to your nominated Get Active Kids Activity Provider at the point of payment when registering for your child’s participation. The activity provider will deduct up to $200 off your membership or registration fees.

Can I use my voucher at another sporting club or activity provider?

No. You can only use your voucher at the nominated Get Active Kids Activity Provider you selected during your application.

How do I cancel my child’s registration?

Cancellations will be considered for exceptional circumstances to be decided on a case-by-case basis. Contact getactivekids@sport.vic.gov.au for more information.

My voucher has expired, can I apply for another one?

No, you can only apply for one voucher per child.

Reimbursement

How much can I be reimbursed?

You can be reimbursed for expenses incurred from 1 January 2021. See the Reimbursement Program Guidelines to find out how to apply.

What costs are covered?

If you are eligible, you can be reimbursed for costs related to:

  • membership, registration or general fees to participate at an affiliated sport or active recreation club, association or program
  • equipment required to participate in the nominated activity, including second-hand equipment*
  • uniforms and clothing required to participate in the nominated activity, including second-hand uniforms*

*To be eligible to claim equipment or uniform and clothing expenses, you must first certify that you have incurred new expenses within the specified eligible expenditure dates for membership or registration fees related to participation in an organised activity or program of an affiliated sport or active recreation club, association or activity provider.

You must incur a minimum membership expense of $50 per round in order to be eligible to claim equipment and uniform.’

What activities/sports are eligible?

To be eligible under the program, the activity or program must be affiliated to a Sport and Recreation Victoria recognised Victorian State Sporting Association (SSA) or Victorian State Sport and Active Recreation Body (SSARB).

See the Reimbursement Program Guidelines to find out if your sport and club is eligible.

When can I apply?

Applications for reimbursement are open. You must have incurred your expenses from 1 January 2021.

Where can I get further assistance with my application?

See our Application User Guide

We have a dedicated support team who will be able to assist you through this application process. Please contact our Call Centre via email at getactivekids@sport.vic.gov.au or phone 1800 325 206, Monday to Friday between 9am and 5pm for assistance.

How long will it take to process my reimbursement application?

It can take up to 3 weeks for Sport and Recreation Victoria to assess your reimbursement application.

CONTACT

If you have questions or require further support, contact the Get Active Kids Voucher Program Team.
Phone: 1800 325 206 for the cost of a local call (except from mobile phones)
Email: getactivekids@sport.vic.gov.au
Monday – Friday, 9am – 5pm (except public holidays)

Last updated: May 3, 2022 at: 2:12 pm